Frequently Asked Questions
Do you accept pets?
Yes, we’re always happy to accept pets at Hermit Cottage, but be aware,
there will be a pet fee which will be communicated to guests.
Can contractors and longer-stays be accommodated?
We certainly cater to tradesmen, business travellers and any non-holiday
guests seeking to say from two-weeks up to 5 months.
Do I pay a deposit?
We do request a 10% deposit, but this is included in all bookings and paid alongside the balance at the point of payment. This is refunded up to 7 days after check-out in full, to the main guest, providing there’s no damage or loss of property possessions.
Is my booking confirmed after initial payment?
Not quite – After selecting your period of stay and paying for those dates, a
guest ID verification is requested. We use LetHQ, which is a UK Government-certified ID Document Validation Technology (IDVT) and an
e-Contract is sent out to guest for signature. This is a standard procedure and is to
ensure everything is above board and we can deliver fantastic value to all guests.
Would cleaning be offered during my stay?
Being a self-catering holiday-let, complementary cleaning isn’t offered
during a guest stay, but we do provide extra linen and towels. Cleaning can be
requested at an additional cost using our local cleaning company who we can highly
recommend.
Can custom bookings be arranged?
Indeed, we are always open to guest bookings that fall outside the
traditional booking norm. Please contact us to discuss should this be the case.